In an increasingly competitive healthcare environment fueled by the growing number of independent hospitals, patients today have a number of choices when it comes to selecting a hospital. For this reason, administrators in healthcare operations of all sizes are focusing on the influence of patient-satisfaction scores and national rankings with regards to a patient’s choice of facility and that of creating a point of differentiation and competitive advantage. In a recent report co-published by Beryl Institute and Catalyst Healthcare Research, 1,000 hospital administrators were asked their top priority with regards to patient care. Eighty-two percent indicated the number one focus was on improving the quality of the overall patient experience.
Spanning 8,000 sq m, the new H&M in Kuwait is the brand’s biggest store in the world and is not your average retail install. Paul Milligan speaks to those involved.
Situated on the site of the old Debenhams store, the new flagship store for H&M in the Avenues shopping mall in Kuwait is impressive in every respect. Spanning more than 8,000 sq m, it has a marble façade, giant digital screens on the outside and inside, a children’s cinema, chill-out lunch, press area, walls of real foliage and a feature staircase spanning the two floors. The Avenues Mall is the largest shopping mall in Kuwait and the second largest mall in the Middle East. As you would expect in the region, everything is completed to a very luxurious finish. You find marble throughout the store, imported from Italy costing $220 per sq m. if you haven’t noticed already, this is not the usual H&M store seen on European high streets.
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